FREQUENTLY ASKED QUESTIONS:
How do I maintain my custom textured hairline?
Handle your hairline gently. Avoid excessive brushing, scrubbing, or heavy product build up.
What products should I use when washing my wig?
Use a sulfate-free shampoo and a moisturizing conditioner. Finish with a lightweight leave-in conditioner and heat protectant before styling
How often should I wash my wig?
Every 2 weeks, depending on how often you wear it and the amount of product buildup.
How can I send my wig in for maintenance?
Simply book a wig maintenance on the site. Once order is confirmed, we’ll provide the shipping instructions and next steps.
What happens if I need a lace replacement?
If your lace is damaged, we offer lace replacement services. Reach out to us with photos of your wig, and we’ll let you know if it’s eligible and provide a quote.
How do I choose my wig size?
Measure the circumference of your head using a soft measuring tape, then compare your measurements to our sizing chart before placing your order.
Where can I locate my tracking number?
Once your order ships, you’ll receive an email with your tracking number. Be sure to check your spam or promotions folder if you don’t see it.
How long does processing take?
Processing times vary by product. Ready-to-ship wigs ship within 1–3 business days, while custom orders ship within 14-21 business days.
