Please read all the terms and conditions before placing an order!
Custom Units
Processing Time: 14–21 business days
Please allow up to 21 business days for your unit to be processed, constructed, and prepared for shipment.
We recommend placing custom orders at least 3 weeks in advance if needed for a specific date.
Once your order has shipped, a tracking number will be sent via email.
Delivery typically takes 2–3 business days via USPS.
A signature is required upon delivery to ensure the package is received safely.
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Expedited Custom Units
We offer an expedited service for customers needing their unit sooner.
Expedited Fee: $100
Once full payment is received and hair is available, your unit will be constructed the same day.
Shipped the following day via USPS Next Day Shipping
You MUST email with your order number for payment applied to your order.
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Sizing Policy
Please ensure the correct head size is selected when placing your order.
After 48 hours have passed, a $100 resizing fee will be required to change the size of your unit.
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Shipping Policy
Once your order has shipped and tracking has been issued, the package is in the care of USPS.
We are not responsible for:
• Lost packages
• Stolen packages
• Delayed deliveries
• Shipping damage
For any of these issues, customers must file a claim directly with USPS.
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International Shipping
International customers are responsible for:
• Customs duties
• Import taxes
• Border fees required by their country
If you would like to add additional shipping protection, please contact us immediately after placing your order so this can be arranged.
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Returns, Exchanges & Order Errors
Due to the custom nature of our products, all wig orders are FINAL SALE.
We do not offer refunds or exchanges.
Exceptions are only made if:
• You receive the incorrect item due to an error on our part.
To qualify for an exchange under this circumstance:
• The product must be unaltered
• The lace must be uncut
• The item must be in its original condition
Items returned that do not meet these requirements will be declined.
Customer Service: Info@roguecollection.net
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Order Cancellations
Orders may be canceled within 24 hours of purchase.
A $50 cancellation fee will be deducted from your refund to cover:
• Payment processing fees
• Administrative costs
• Restocking preparation
After 48 hours, orders cannot be canceled as preparations has already begun.
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These policies are in place to maintain the quality, customization, and service standards of The Rogue Collections.
