Custom Unit Orders

All custom units are made to order and require full payment before production begins.
   •    Processing Time: 2–3 business days
          •    Construction Time: 14–21 business days
                                          •    Total Turnaround: Please allow up to 21 business days for    your unit to be processed, constructed, and prepared for shipment.

We recommend placing custom orders at least 3 weeks in advance if needed for a specific date.

Once your order has shipped, a tracking number will be sent via email.
Delivery typically takes 2–3 business days via USPS.

A signature is required upon delivery to ensure the package is received safely.

⸻

Expedited Custom Units

We offer an expedited service for customers needing their unit sooner.

  •    Expedited Fee: $100
                                                •    Once full payment is received and hair is available, your unit will be constructed the same day.
                                                 •    Shipped the following day via USPS Next Day Shipping

You must email with your order number for payment applied to your order.

⸻

Sizing Policy

Please ensure the correct head size is selected when placing your order.

If an incorrect size is not corrected within 24-48 hours of purchase, a
$100 resizing fee will be required if order is shipped.

⸻

Shipping Policy

Once your order has shipped and tracking has been issued, the package is in the care of USPS.

We are not responsible for:
    •    Lost packages
    •    Stolen packages
    •    Delayed deliveries
    •    Shipping damage

For any of these issues, customers must file a claim directly with USPS.

⸻

International Shipping

International customers are responsible for:
    •    Customs duties
    •    Import taxes
    •    Border fees required by their country

If you would like to add additional shipping protection, please contact us immediately after placing your order so this can be arranged.

⸻

Returns, Exchanges & Order Errors

Due to the custom nature of our products, all wig orders are FINAL SALE.
We do not offer refunds or exchanges.

Exceptions are only made if:
    •    You receive the incorrect item due to an error on our part.

To qualify for an exchange under this circumstance:
    •    The product must be unaltered
    •    The lace must be uncut
    •    The item must be in its original condition

Items returned that do not meet these requirements will be declined.

⸻

Order Cancellations

Orders may be canceled within 24 hours of purchase.

A $50 cancellation fee will be deducted from your refund to cover:
    •    Payment processing fees
    •    Administrative costs
    •    Restocking preparation

After 48 hours, orders cannot be canceled as preperations has already begun.

⸻

These policies are in place to maintain the quality, customization, and service standards of The Rogue Collection.